Terms and Conditions

Welcome to NTEKOR ! Before using our website and purchasing our handmade marble products, please carefully read the following Terms and Conditions. By accessing or using our site, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website.

1. Acceptance of Terms

By accessing or using the NTEKOR website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. NTEKOR reserves the right to update, modify, or revise these terms at any time. Continued use of the website after such changes constitutes acceptance of the new terms.

2. Product Information

While we strive to provide accurate and up-to-date product information, NTEKOR does not warrant the completeness or accuracy of any information on our site. Product images may vary slightly from the actual product, and we reserve the right to make changes to product specifications without prior notice.

3. Ordering and Payment

To place an order, you must provide accurate and current information, including payment details. NTEKOR reserves the right to refuse or cancel orders at our discretion. Payments are processed securely through our chosen payment gateway. Prices are listed in [US DOLLAR ], and additional fees such as taxes and shipping costs may apply.

4. Shipping and Delivery

Shipping times and costs are outlined in our Shipping & Delivery policy. NTEKOR is not responsible for delays or issues caused by external factors, including customs clearance or shipping carriers. Please refer to our Shipping & Delivery page for more information.

5. Returns and Exchanges

For information on returns and exchanges, please review our Returns & Exchanges policy. NTEKOR accepts returns within a specified period, subject to certain conditions. Customers are responsible for return shipping costs unless otherwise stated.

6. Privacy Policy

NTEKOR values your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the terms outlined in our Privacy Policy.

7. Intellectual Property

All content on the NTEKOR website, including images, text, and logos, is the property of NTEKOR and is protected by intellectual property laws. Unauthorized use of our content may violate copyright, trademark, and other laws.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in London .

Contact Information:

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [support@ntekor.com].

Thank you for choosing NTEKOR!

 

 

NTEKOR Online Store – Marble Items Exchange Policy

Last Updated: 20 / 12 / 2023
Thank you for choosing NTEKOR for your marble item purchases. We strive to provide you with high-quality products and excellent customer service. To ensure your satisfaction, please review our Exchange Policy outlined below:
1. Eligibility for Exchange:
1.1 Damaged or Defective Items:
If you receive a damaged or defective marble item, please contact our Customer Service team within [2] days of receiving the product. We will guide you through the exchange process.
1.2 Incorrect Items:
In the event that you receive an incorrect item, please notify us within [2] days of receiving the product. We will arrange for the correct item to be shipped to you, and we may provide a prepaid return label for the incorrect item.
1.3 Change of Mind:
Unfortunately, we do not accept exchanges for change of mind or buyer’s remorse. Please review product details, dimensions, and specifications carefully before making a purchase.
2. Exchange Process:
2.1 Contact Customer Service:
To initiate an exchange, please contact our Customer Service team via [support@ntekor.com]. Provide your order number, a description of the issue, and any relevant photographs of the damaged or incorrect item.
2.2 Return Authorization:
Once your exchange request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
2.3 Return Shipping:
For damaged, defective, or incorrect items, we may provide a prepaid return label. If a prepaid label is not provided, the customer is responsible for return shipping costs.
2.4 Inspection and Approval:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for exchange. If approved, we will proceed with shipping the replacement item.
2.5 Replacement Item:
The replacement item will be shipped promptly once the inspection process is complete. You will receive a confirmation email with tracking information.
3. Terms and Conditions:
3.1 Timeframe:
Exchange requests must be made within [2] days of receiving the item.
3.2 Condition of Returned Items:
Items must be returned in their original packaging and in the same condition as received.
3.3 Non-Eligibility:
Items that do not meet the eligibility criteria will not be approved for exchange. In such cases, the customer will be responsible for return shipping costs if they wish to receive the item back.
4. Contact Information:
If you have any questions or concerns regarding our Exchange Policy, please contact our Customer Service team at [support@ntekor.com]
NTEKOR reserves the right to update or modify this Exchange Policy at any time. Please check our website for the most up-to-date information.
Thank you for choosing NTEKOR!

 

 

 

NTEKOR Online Store – Marble Items Return Policy

Last Updated:20 / 12 / 2023
Thank you for choosing NTEKOR for your marble item purchases. We understand that sometimes returns are necessary, and we aim to make the process as straightforward as possible. Please review our Return Policy outlined below:
1. Eligibility for Returns:
1.1 Damaged or Defective Items:
If you receive a damaged or defective marble item, please contact our Customer Service team within [2] days of receiving the product. We will guide you through the return process and offer a refund or replacement.
1.2 Incorrect Items:
In the event that you receive an incorrect item, please notify us within [2] days of receiving the product. We will arrange for the correct item to be shipped to you, and we may provide a prepaid return label for the incorrect item.
1.3 Change of Mind:
We understand that preferences may change. If you wish to return an item for reasons other than damage, defect, or incorrect delivery, please contact us within [2] days of receiving the product. Returns for change of mind may be subject to a restocking fee.
2. Return Process:
2.1 Contact Customer Service:
To initiate a return, please contact our Customer Service team via [suppor@ntekor.com]. Provide your order number, a reason for the return, and any relevant photographs if applicable.
2.2 Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
2.3 Return Shipping:
For damaged, defective, or incorrect items, we may provide a prepaid return label. If a prepaid label is not provided, the customer is responsible for return shipping costs.
2.4 Refund or Replacement:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for return. If approved, we will process a refund or ship a replacement, as per your preference.
2.5 Refund Processing Time:
Refunds will be processed within [X] business days of receiving the returned item. Please note that the processing time may vary depending on your payment method.
3. Terms and Conditions:
3.1 Timeframe:
Return requests must be made within [2] days of receiving the item.
3.2 Condition of Returned Items:
Items must be returned in their original packaging and in the same condition as received.
3.3 Restocking Fee:
Returns for change of mind may be subject to a restocking fee. Details of the fee will be communicated during the return authorization process.
4. Contact Information:
If you have any questions or concerns regarding our Return Policy, please contact our Customer Service team at [support@ntekor.com]
NTEKOR reserves the right to update or modify this Return Policy at any time. Please check our website for the most up-to-date information.
Thank you for choosing NTEKOR!